Delivery terms and payment methods

Aawee Oy delivery methods and times as well as payment methods and returns with conditions

Delivery methods and delivery prices

Current options and prices for delivery costs can be found in the Shopping Cart in the online store: Choose a delivery method.

We deliver only permit free items internationally. We ship to selected countries only. 

Matkahuolto / Finnish Parcel Service, Home Delivery. (EU countries only)

You can track the progress of Matkahuolto's shipments based on the shipment ID, which you receive on your phone / email when we send the package. Read more: www.matkahuolto.fi / follow-up.

DHL Express, Home Delivery (Global Delivery)

Door to door delivery with DHL to European countries. Please make sure to fill out correct contact details for accurate tracking info.

For more information on DHL, please visit www.DHL.com

Delivery time & store stocks.

The delivery time of our products is usually 1 - 7 working days. We always strive for the fastest possible delivery. 

If your order only contains products from the online store's stock, the estimated delivery time is approximately: 1-3 days.

Stock balances and availability can be found under the product under store availability.
The online store's warehouse is located in Aawee Jämsä, where we ship our orders from. 

Payment methods:

Online bank payments: Products and their delivery costs are paid when ordering via Paytrail. In the online store, you can pay with the following payment methods: Nordea, Osuuspankki, Danske Pankki, Säästöpankki / Aktia, Nooa, Handelsbanken, Ålandsbanken, Tapiola and S-bank.
Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions.
Paytrail Oyj has a payment institution license. Read more: https://www.paytrail.com/

Credit cards: Visa, Visa Electron, MasterCard and Eurocard. In payments made with credit cards, Paytrail Oyj appears as the payee on the card invoice and forwards the payment to the merchant.

Gift cards: A gift card is a code that is entered in the gift card code column on the left side of the online store. The reduced price will appear in the shopping cart. You can buy gift cards online or in stores.

Billing: Note! We do not sell to consumers with an invoice.

Delivery terms:

By placing an order, you accept the use of your personal data and our terms and conditions. See the Privacy Statement here

Delivery terms in brief:

1. Products have a 14-day right of return.
2. Products that are in stock generally have a delivery time of 1 - 3 business days. If the ordered product is exceptionally out of stock, the customer will be notified immediately.
3. If the wrong product has been delivered to the consumer, or the product is defective, the consumer must immediately notify the customer service of the Aawee.fi online store.
4. Aawee Oy is not responsible if the delivery of the order is prevented, made difficult or delayed. Aawee Oy from a matter beyond its control, such as war, natural disaster, export or import ban, official decision, disruption of public traffic or other similar activity that complicates or prevents the operation of the Aawee.fi online store.

More detailed terms of delivery:

Delivery of Licensed Goods

International store Aawee.com does not deliver permit items. 

Right of return, product exchanges, complaints and cancellation of the sale

The products have a full 14-day right of return. The product to be returned must be unused and unaltered in its intact packaging.

The return must be notified to customer service in advance. We receive exchanges only with Matkahuolto or delivered to the store!

Used products are sold in the condition they are in at the time of sale. Please take into account that the used product does not necessarily correspond to the original sales product when the product is used.

The same right of return applies to damaged products or if you have otherwise received an incorrect delivery. In that case, you do not have to pay delivery costs.

However, we kindly ask you to state in your notification:

Reason for return (if damaged or incorrect product)
Subscriber's name and order number
Do you just want to return the product and get the money back in your account, or do you want us to send a similar product instead.
In order to return the money, we ask you to provide the account number
Complaints

We ask that all complaints related to the order or delivery be sent to customer service within seven (7) days of receiving the order.

Warranties

Some products have a product-specific warranty that is defined separately in the product information.

Cancellation of trade and order

The customer can cancel his order if the delivery has not taken place within a reasonable time before the delivery of the order. Cancellation of the order must be notified to customer service. We usually notify our customers by email or phone if the delivery time differs from normal.
Aawee Oy reserves the right to cancel the order due to incorrect information, balances or deliveries and will then return the money to the customer's account. Aawee Oy reserves the right to repair a defective product. Note! The delivery time of ordered products is an estimate. The delivery of some products can take significantly longer in certain situations.

Aawee Oy is not responsible if the delivery of the order is prevented, made difficult or delayed. Aawee Oy from a matter beyond its control, such as war, natural disaster, export or import ban, official decision, disruption of public traffic or other similar activity that complicates or prevents the operation of the Aawee.fi online store.

Contact information: Customer service and Addresses